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Managed Services

eFellows Managed Services enables companies to place resource-intensive IT operations under the management of experienced and organized dedicated team of specialists so they can optimize existing resources and focus on strategic business functions.eFellows is able to offer flexible managed services solutions with broad technological scope options based on the customer needs such as full outsourcing, shared services, etc. The quality of the services is guaranteed by a Service-Level Agreement for each contract defining all key parameters.

eFellows has an exceptional Management team leading and focusing the company in the area of IT Service Delivery. Our managed services portfolio is based on the ITIL Service Delivery framework. eFellows has extensive experience in planning, design and implementation of IT Service Delivery Models based on Service Level Agreements (SLAs), Service Quality Indicators (SQIs) and Key Performance Indicators (KPIs). Our operation services provide the resources and capabilities to ensure work-flow process in order to deliver efficiency and lean operation to very high quality standards.

what we offer

1

ITIL v3 ITSM based approach
(ISO 20000-1 certified)

2

Management per established
SLA – 24x7 service

3

Implementing new configurations and implementing new services
per established SLA

4

Advisory services on strategic development of the IT Infrastructure

5

Representing to third parties in matters of IT infrastructures and processes

6

Event Management including proactive monitoring and syslog collection

7

Capacity Management including Performance monitoring & optimization

8

Infrastructure documentation management

9

Configuration management

10

Upgrade services & Security patching

11

Backup management and operations